Sewing Machine FAQs

This page outlines common sewing machine problems and answers to common sewing machine questions.  If you can't find your answer on this page, and you're in New Zealand, we recommend getting in touch with us to see if we can help you out.


Sewing machine handwheel is stuck

To free a stuck sewing machine handwheel you can try the following.  Remove the bobbin case and check for jammed thread, or thread build up. It may be a good idea to take a photo before removing it, so that you can make sure to replace it the same way.

Check the take-up lever to ensure there is no built up thread, or thread wound around it. 

If the machine feels a little bit grainy when turning the hand wheel, you can put a drop of oil on the contact points.  A single drop of oil is sufficient, as too much oil could worsen the problem by attracting more fluff and dirt.

Never force a stuck sewing machine handwheel, it could result in breaking various mechanisms and gearing in the sewing machine.

If the problem persists, please take your machine in to an experienced technician to take a look for you.  We do services and repairs on all domestic sewing machines, so if you're in NZ, feel free to contact us.


My sewing machine is running by itself / Sewing Machine running on

Electrical sewing machines have a component inside the motor of the machine called a capacitor.  This helps eliminate electrical noise from the motor and prevents the electrical noise from going back into your homes electrical grid.  When capacitors age they can split open and leak electrolytical fluid, which renders them faulty.  Once this happens, the motor of the machine will at times start running by itself.  The best course of action for when this happens is to take it in to get it looked at by a qualified sewing machine technician.


When do I need to get my machine serviced?

Servicing frequency on your sewing machine or overlocker depends on the frequency of use, and the nature of sewing you're performing.  If the machine is used almost every day, we recommend a service every 6 to 8 months to ensure smooth reliable operation.  If you regularly use your machine to sew heavy fabrics, or regularly sew fabrics that throw off a large amount of fluff, we recommend you keep it as clean as you can, and that you service it once a year.

If your sewing machine or overlocker is used regularly, but not "all the time", e.g. for a few projects a year, we recommend servicing it every 2 years.


How should I store my Sewing Machine?

If you use your sewing machine rarely, ensure to store it in a dry place, out of the sun. Keeping the sewing machine in a dry place will help prevent various shafts, links, and gears don't rust over time.  

Storing the sewing machine in the sun can cause the machine to discolor, and various types of plastics and rubbers will break down over time if kept exposed to sun light.

If you only use your machine a couple of times or less per year, we still recommend getting it services every 3 to 4 years, to ensure that it's well lubricated to prevent mechanisms rusting and seizing.