Return & Refund Policy
Any items returned to us because of manufacture defects will be inspected and a full refund may be given at our discretion. General wear, failure to maintain or clean the items according to manufacturers instructions, abuse or third party damage will result in no refund.
In the event that goods are damaged at the time of receipt, we offer an exchange (subject to stock being available), or a refund.
In the event that opened stock is returned, a restocking fee of 20% will apply. Return freight costs will not be covered by Sewing Machine Centre. In certain cases, (e.g. special orders) we do not accept returns. If you have any questions about returns, please get in touch before placing your order.
The above shall not limit our obligations under the Consumer Guarantees Act 1993, and any other applicable laws of New Zealand.
We will respond to any queries within 3 business days.
If you have any questions, please contact us.